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Policies

Statement of Fair Processing

By accessing this website and providing Access Personal Checking Services Ltd (trading as APCS) with your personal details, you agree to accept and be bound by the terms of this statement of fair processing which is summarised below. APCS have worked closely with the Disclosure and Barring Service (DBS), Disclosure Scotland (DS) and Access Northern Ireland (AccessNI) to produce an online disclosure application route, which is an alternative to the standard paper forms. This allows you to complete your application at any location with internet access. Our online service is committed to protecting the privacy of our users. When you supply any personal information to this site, we have legal obligations towards you in the way we deal with your data, as follows:

Fair Processing Principles

All information requested is used solely for the purpose of producing a disclosure certificate and is collected, stored and processed by APCS, the DBS, Disclosure Scotland and AccessNI in accordance with the Data Protection Act 2018. We will treat your personal information as confidential and we will not disclose it to any third party except: (i) with your prior agreement; (ii) as necessary for providing our online disclosure service to you; or (iii) as required by law. Any organisation which uses the APCS online disclosure service is obliged to sign a service contract requiring them to:

The APCS online solution is hosted within an ISO27001 compliant environment, and all components of the service are protected by intrusion detection and intrusion prevention devices. Completed applications are fully encrypted and securely transferred to the DBS, Disclosure Scotland and AccessNI.

Code of Practice

Introduction

The Disclosure and Barring Service (DBS), Disclosure Scotland (DS) and Access Northern Ireland (AccessNI) publish a guide for Registered Bodies and other recipients of disclosure information. This is an extract from these documents prepared by APCS for their customers. For a full copy of the guide, see the DBS website. Or alternatively, the Disclosure Scotland website. Or alternatively, the AccessNI website. The code is intended to ensure that information released in disclosures is used fairly, and to provide assurance to applicants that this is the case. The code also seeks to ensure that sensitive personal information is handled and stored appropriately and kept for only as long as is necessary. The Code of Practice applies to all recipients of disclosure information. Where reference is made to employers, this should include employment agencies, voluntary organisations and those using the services of volunteers. 1. Obligations of the Code 1.1 Fair Use of Disclosure Information Recipients of disclosure information shall:

1.2 Handling of Disclosure Information Recipients of disclosure information:

2. Background and Types of Disclosures 2.1 Standard Disclosures A standard disclosure will contain details of any spent and unspent convictions, as well as cautions, reprimands and warnings recorded by the police centrally. It will also indicate if there are no such matters on record. An employer is entitled to a standard disclosure for positions that are exempt from the Rehabilitation of Offenders Act. This legislation limits employers to asking about unspent convictions only. The financial and security sectors are examples where employers are entitled to standard disclosures. 2.2 Enhanced Disclosures Enhanced disclosures are available for an individual whose job involves regular contact with young people under 18, or vulnerable adults. It also includes regularly working on premises principally used for young people or vulnerable adults. ‘Regular’ is defined as once a week or more frequently. An enhanced disclosure will contain the same details as a standard disclosure. It also contains any information held about the applicant on the vetting and barring lists. These are lists of people considered unsuitable to work with vulnerable groups and are maintained by the DBS. The enhanced disclosure may also contain non – conviction information from local police records which a chief police officer considers relevant to the position applied for. 2.3 Basic Disclosures Basic Disclosures are available to all employers through the DBS for applicants who live and work in England and Wales or Disclosure Scotland for applicants who live and work in Scotland, and reveal any unspent criminal convictions a person may have. Please note we do not carry out Basic Disclosures for Access NI applications for people living and working in Northern Ireland. Convictions become spent after a period of time dependent upon the sentence for the offence. These periods range from one year for a conditional discharge, up to never if the sentence was for more than 30 months imprisonment. 3. Good Recruitment Practice Good practice in recruitment is to make the best possible use of disclosure information. It is crucially important that people who have been convicted are treated fairly and are given every opportunity to establish their suitability for positions. The existence of a disclosure service should not be regarded as a substitute for any of the full range of pre – recruitment checks, including taking up references and enquiring into the person’s previous employment history. Disclosures are complimentary to existing recruitment practice and should only be sought after an applicant has been provided with a conditional offer of employment. 4. Sensitivity of Disclosure Information All information disclosed is sensitive personal information. All recipients of disclosure information must treat such information with care and responsibility. 5. Identity of the Applicant It is good recruitment practice for employers to satisfy themselves as to the identity of the applicant, particularly in relation to posts involving contact with children or vulnerable adults. Such checks are also very helpful for the purposes of applying for a disclosure. The applicant must provide a range of ID documents as part application process. As an employer you must:

Failing to do this can result in delays. All documents must be in the applicant’s current name, and where an applicant has changed their name by marriage, deed poll or any other mechanism, the Employer should see evidence of the change. If there are any discrepancies in the information provided by the applicant and/or the identity documents supplied, and fraud is not suspected, please ask the applicant to clarify. If you don’t do this it may compromise the integrity of the checks and introduce risk to your recruitment or licensing arrangements. You must not attempt to amend the application form without the applicant’s knowledge and agreement. Doing this will invalidate the declaration by the applicant and may breach data protection legislation. Which ID guidelines you must follow depends on the type of check you are requesting. To view the guidelines, please follow the relevant link below:

6. Overseas Applicants Disclosure information is not available for foreign or UK nationals for any period they are resident outside the UK. However, a substantial period or overseas residence should not preclude employers from considering applicants with such backgrounds. The disclosure service should only be part of the overall recruitment process. In these situations, employers should engage a full range of pre-employment checks beyond simple reference to disclosures. 7. Consideration of Disclosure Information 7.1 Factors to Consider Employers should take account of a number of factors before making a recruitment decision, viz:

Ultimately it is the responsibility of the employer to decide whether to offer the applicant a position. However, recruiters should be aware of their duties under the provisions of the Criminal Justice and Court Services Act 2000 which are:

7.2 Validity Disclosures do not have an expiry date because a conviction could be recorded against the applicant at any time after the disclosure is issued. Employers are advised to make a recruitment decision as soon as possible after a disclosure is issued. Where an applicant disputes information provided in a disclosure, that dispute must be resolved before an employer can make a recruitment decision. If it should not prove possible to resolve a dispute by other means, a fingerprint check may be sought through DBS or DS or AccessNI to determine whether the information provided relates to the applicant. 8. Handling Information 8.1 Security Disclosure information must be kept securely and only those entitled to see it in the course of their duties may have access. There may be circumstances where a recipient of disclosure information is asked to reveal details to a third party in connection with legal proceedings, e.g. an employment tribunal case. In such circumstances, the recipient of the information should inform the DBS/DS/AccessNI of the request, and not reveal any information until advised by the DBS/DS/AccessNI. 8.2 Storage Disclosures should be kept in a locked, non-portable storage container. Keys or combinations for such storage units should not be freely available and access must be restricted to named individuals. E-Certificates must be stored in secure folders. 8.3 Retention of Disclosure information Once a recruitment decision is made, the employer must not retain the disclosure for longer than necessary. In general, it should not be longer than 6 months. This period would allow for any disputes to be made and settled. Holding disclosures for longer periods may infringe the applicant’s human rights, and data protection legislation may also be infringed. It is advisable to keep a record of the date of the disclosure, the unique disclosure number, the name of the applicant, and the type of disclosure. This is evidence that a disclosure was obtained. Disclosures must be destroyed by secure means – i.e. deleting, shredding or pulping. They should not be kept in insecure waste receptacles whilst awaiting destruction. No photocopies of disclosures may be retained, nor must any copy of the disclosures be made or kept. No more than one copy of an e-Certificate may be printed off.

Handling of Disclosure Certificate Information

Basic, Standard and Enhanced disclosures through the Disclosure & Barring Service

A sample policy statement for the handling of DBS certificate information can be found on the DBS website, please click here. Organisations that use APCS services sign a service level agreement that states they must have a policy in place in line with the DBS Code of Practice

Basic disclosures through Disclosure Scotland

A sample policy statement on the secure handling, use, storage, retention and destruction of disclosure information can be found on the Disclosure Scotland website, please click here. Organisations that use APCS services sign a service level agreement that states they must have a policy in place in line with the Disclosure Scotland Code of Practice.

Standard and Enhanced disclosures through Access NI

A sample policy statement on the secure handling, use, storage, retention and destruction of disclosure information can be found on the Access NI website, please click here. Organisations that use APCS services sign a service level agreement that states they must have a policy in place in line with the Access NI Code of Practice.

Policy on the recruitment of ex-offenders

Enhanced and Standard Disclosures

It is a requirement that all employers must treat DBS applicants who have a criminal record fairly and do not discriminate because of a conviction or other information revealed. It also obliges employers to have a written policy on the recruitment of ex-offenders; a copy of which can be given to DBS applicants at the outset of the recruitment process. To help you meet this requirement the DBS has produced a sample policy statement which can be used or adapted for this purpose. You can also direct applicants to the guidance and criteria on the filtering of old and minor cautions and convictions which are now ‘protected’ so not subject to disclosure to employers on the DBS website. This policy statement can also be included within your company’s Equal Opportunities policy.

Basic Disclosures

Disclosure Scotland have provided a sample policy on the recruitment of ex-offenders to ensure all applicants are treated fairly, and organisations are not discriminating against any information revealed on their disclosure. A copy of the policy can be found on the Disclosure Scotland website, please click here.

Standard and Enhanced Disclosures through Access NI

Access NI have provided a sample policy on the recruitment of ex-offenders to ensure all applicants are treated fairly, and organisations are not discriminating against any information revealed on their disclosure. A copy of the policy can be found on the Access NI website, please click here.

Privacy Policy

Our privacy policy explains your rights as an applicant. It explains why we require your personal data and what you can expect from us in terms of our data protection responsibilities. To view our privacy policy, click here.

Cookie Policy

Use of Cookies

A cookie is a small text file which is placed onto your computer (or another electronic device) when you access www.onlinecrbcheck.co.uk, www.onlinedbscheck.co.uk and criminalrecordchecks.co.uk (Websites). We use cookies on these Websites to:

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you but only where you voluntarily provide it (e.g. by completing an online form) or where you purchase goods or services from us. In most cases we will need your consent in order to use cookies on this Website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process).

Consent

If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this website cookie policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

Third-Party Cookies

We work with third party suppliers who may also set cookies on our Website, for example Google Analytics. These third-party suppliers are responsible for the cookies they set on our Website. If you want further information please go to the website for the relevant third-party. You will find additional information in the table below. Description of Cookies We use Google Analytics which is a web analytics service provided by Google Inc which uses cookies to show us how visitors found and explored our websites, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (e.g. How long they stayed on the website, the average number of pages viewed) and also tells us how many visitors we have had. How to turn off cookies If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: click here.

Cancellation and Refund Policy

Cancellation of an application must be made through our Processing Team on 0845 6431145. Lines are open Monday to Friday 9.00 am to 12.30 and 1.15pm to 5.00 pm. We reserve the right to process and charge in full for any disclosures unless we have received notice of cancellation before submission to the DBS/Disclosure Scotland/Access NI or other relevant body. Any payments you have made for disclosures that have been properly cancelled before submission to the relevant body will be refunded back to you. We reserve the right to retain administration fees in accordance with any work we have carried out. Despite the above provision, you are entitled to cancel a payment for products where fraudulent use has been made of your payment card by a person not acting, or to be treated as acting, as your agent. If you have already made a payment where your payment card has been so fraudulently used, then you should approach your card issuer for recredit to your card. We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. If we terminate your use of our service as a result of a breach of any obligation under these terms, such termination would be immediate and without notice.

Subject Access Request

You are entitled to be told if the Access Personal Checking Services (APCS) holds any information about you and if so to be provided with a copy of that information. This is called the ‘Right of Subject Access’. When you make an application for subject access to APCS, we must:

We are required to fulfil your request within one month of receiving all of the following: